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Customer Reviews

Based on 7 reviews
86%
(6)
0%
(0)
0%
(0)
14%
(1)
0%
(0)
H
Hellu

Hyvä paketti. Toimii.

T
Tapio Kivi
Superfast!

The product was good. I am very satisfied with the bargain.

G
G.
Motor error and poor customer service

I have assembled 4 bikes with this kit so far and no issues until the latest one. The motor has clearly an error: periodic noise with aggressive pull on assist level 3 and above. I sent a video of this to customer service, and explained thoroughly the error and troubleshooting process. Their solution was suggesting me to send back the front wheel for investigation. When asked about how long this would take they said 2-3 weeks, and it's not possible to send a new front wheel right away. I told them this is unacceptable, to which their solution is to pack up and send back the entire kit (disassemble it again) and order a new one, then refunding the original one. This is a huge amount of work so I'm disappointed and would have expected better cooperation from them, especially after proof of the error and offering to send more videos/images.

Sorry for that. As you are not in Germany, our repair office is in Germany, it takes 2-3 weeks includes come and back shipment and checking. As long as you need a new motor kit ASAP, we suggest you to buy a new kit again. Then a new kit can be sent immediately. And we have sent you an return label already. You can send back the first kit back to us. After the first kit is arrived in our warehouse, the money will be refunded soon also. It is the faster way to get a good kit again. We can't send a new kit before the first kit back to us. Thank you for kind understanding.

T
Tim Frauendorf

all fine!

A
Alberto Tiburzi
E-Bike Conversion Kit 36V 250W 28"(700C)

excellent complete kit...fast customer service and precise responses

P
Pierre Poskin

E-Bike Conversion Kit 36V 250W 28"(700C) Front Motor Kit R1-Pro with 36V 13Ah Rear Battery and Color Display INNER ROTOR Smaller and More Quiet

H
Husvéth Mihály
Békéscsaba

Remélem hogy tartós lesz, eddig tökéletesen működik! Köszönöm szépen!

FAQs

Please read our FAQs page to find out more.

Where the products are shipped from?

Batteries and conversion kits are shipped from German warehouses. Some accessories will be shipped from German or other countries according to stock.

How long to receive the product?

The product will be shipped within two working days after the order is placed. Batteries and kits will be received in Germany within 2-4 working days and in other countries within 3-5 working days.

How can I return the product?

We will provide different return plans according to different problems. If there is a problem that needs to be repaired or solved within the warranty period, we will provide a free return label.

How long will accessories for the product be available?

We will continue to provide accessories for products that have been in use for more than ten years.

Is Yose Power a professional manufacturer?

Yose Power is a professional developer and manufacturer of electric bicycle batteries, motors and electronic control systems. We have our own factory and warehouse.

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